Cancellation Policy

At Spruce, we greatly respect the time of our clients, consider your appointment time valuable, and reserve it specifically for you.

We also appreciate that sometimes you may need to cancel or reschedule your appointment.

Please note that out of respect for our staff we require 24-hour notice for cancellations. Appointments cancelled with less than 24-hour notice will result in a charge equal to 50% of the reserved service amount. If you are in need of cancellation outside of our business hours please do so online OR leave a message at 906-264-5075.

Our appointments are booked back to back and late arrivals affect other clients. Because of this, if you are late to your appointment, your appointment may be rescheduled or altered to fit in the time allowed. We will ALWAYS do our best to accommodate you so please call us in the event you know you will be late

No Shows will result in a charge equal to the full service amount. Repeat No Shows will no longer be scheduled at Spruce.

We thank you for your understanding, cooperation, and continued support of our small business and allowing us do what we love.